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PTA Public Comment Policy

The Physical Therapist Assistant Program at Spokane Falls Community College engages in continuous and systematic evaluation and improvement. We welcome your comments, suggestions, ideas, and constructive criticism as part of that process. The Grievance/Due Process policies (SFCC Catalog and Class Schedule) provide a voice for current and prospective students, employees, and other affiliated persons. However, individuals in the community who do not have a formal affiliation with this institution or program are also welcome to provide comments according to the following policy:
  1. This process is only for comments or concerns that cannot be addressed by existing grievance/due process procedures described in the SFCC catalog, Class Schedule or the PTA Program Handbook.
  2. Comments must be provided in writing and signed by the author. Anonymous submissions will not be acknowledged, nor will written comments provided on behalf of an anonymous source.
  3. Comments must be submitted to the Program Director via e-mail or address: Marie.Cole@spokanefalls.edu

    PTA Program Director
    Spokane Falls Community College
    2917 W Fort George Wright Drive, MS 3029
    Spokane, WA 99224-5202

  4. The PTA Program Director shall respond to all comments within seven (7) days to further discuss and resolve the issue. If satisfactory resolution is not or cannot be reached, appeal may be made to the Dean of Business, Professional Studies and Workforce Education within seven (7) days. Again, if satisfactory resolution is not or cannot be reached, appeal may be made to the Office of the President within seven (7) days. The decision of the President will be final and not subject to further appeal. Neither the Dean nor the President will become involved until all attempts to resolve the issue with the Program Director have been exhausted, unless the comment is directly related to the performance of the Program Director.
  5. If your concerns are not resolved through the previous process you may pursue the issue through the APTA. To obtain the materials necessary for submitting a complaint contact the APTA Accreditation Department at 703/706-3245 or at accreditation@apta.org. For further information about this process please visit: www.capteonline.org/Complaints
  6. Records of all correspondence will be confidentially maintained by the Program Director for five (5) years. These records are not open to the public.
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