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Business Technology

New certificate for Fall 2014!

Visit the Professional Development Customized Certificate page for details!

Office Assistant

If you are looking to prepare for a career in the business world, or to further your education, we have many options and opportunities available to you.

From 1-year and 2-year certificates and degrees, to Microsoft Office Specialist Certifications, we offer courses and programs designed to suit your needs.

Our programs can train and prepare you for a variety of rewarding careers, including:

  • Receptionist
  • Administrative secretary
  • Ooffice assistant
  • Program assistant
  • Office manager
  • Records clerk
  • Support services
  • Sales associate
  • Desktop publishing positions
  • Information technology specialist
  • Web page development
  • Software applications support

Business Technology

Our classes prepare you for the world of work. Each program offers a job readiness component preparing you to write winning resumes and to have successful interviews. A work experience or internship component will help you make the transition to the world of work. You must contact a faculty member for advising.

Gainful Employment Disclosures

Graduating Students To motivate, encourage, and teach Business Technology students to develop skills and abilities to the highest degree of proficiency possible, and to provide them with a positive learning environment.

Business Technology Program Learning Outcomes

  1. To enable Business Technology Students to secure positions for which they have been trained that will give them fulfilling and rewarding careers.

  2. To provide opportunities for continuing education and upgrading office skills for the general population in the Spokane area.


What is Business Technology?

Business Technology students

Picture yourself in an office setting interacting with many different people. Each workday you are involved with business concepts, business communications, computers, software applications, technical office skills, and a variety of office equipment. This active and high-tech environment describes work in the modern office of today.

What skills do I need to be successful in this field?

You must enjoy working with others and making full use of your communication skills. People who are successful in this field like to apply their computer and software knowledge, as well as format and edit business documents. Those who excel are determined, motivated and enthusiastic about change. If you possess these qualities, then the office is a good career environment for you!

What Business Technology programs are offered at SFCC?

Complete Career Planning Guides are available on the Degrees & Certificates page for these options:
  • Business and Software Applications (3 quarter certificate)
  • Office Assistant (3 quarter certificate)
  • Administrative Assistant (6 quarter A.A.S. degree)
  • Administrative/ Computer Specialist (6 quarter A.A.S. degree)
  • Certified Professional Secretary (Credit by non-traditional means)

The Office Assistant Certificate requires three quarters to complete and gives you a working knowledge of office procedures and techniques. If you need to update your office skills or find office employment quickly, this is the program for you! Business and Software Applications is another certificate option.

Computer Specialist

The Administrative Assistant incorporates the Office Assistant curriculum. This program allows you to expand on this basic knowledge and excel in one or several areas.

The Administrative/ Computer Specialist curriculum is designed to prepare students for careers as management information specialists, salespersons for vendors or retailers of microcomputer hardware and software, and technical support specialists. The advanced classes develop skills in microcomputer applications for business systems, operating systems, and local area networks. Topics include programming system software concepts, using applications packages, database concepts, telecommunications, and support of end users.

Students in all of these six-quarter office administration options polish their business communication skills through letter and report writing. They also become experts at using popular word processing and spreadsheet software. Upon completion, they receive an A.A.S. degree.

What courses will I take at SFCC?

To gain Business Technology skills, you'll enroll in keyboarding and formatting classes using the latest versions of popular business software programs. You'll learn word processing desktop publishing, spreadsheeting, and email.

To enhance your office knowledge, you'll take additional classes in business communications and correspondence, records information management, business math and accounting.

You'll also gain practical experience and the ability to discuss job and career opportunities through practicums, internship classes, and a job preparation course.

Business Technology students

What careers are available?

There is continued strong demand for administrative and office support professionals. As technology continues to play a major part in the job descriptions of these positions, many new jobs will be available in a variety of industries. Opportunities abound in a wide range of positions for Business Technology graduates. As businesses seek to maximize the productivity and efficiency throughout their operations, advancement opportunities are wide open for graduates of the Business Technology program.

Examples of job titles include:

  • Administrative Assistant
  • Secretary
  • Executive Assistant
  • Executive Secretary
  • Office Manager
  • Executive Word Processor
  • Desktop Publishing Specialist
  • Receptionist
  • Office Clerk
  • Management Information Specialist
  • Computer Sales Associate
  • Technical Support Specialist

Besides getting a degree, how can I document what I have learned?

Proficiency Certificates / Certificates of Excellence
In addition to the degrees and certificates awarded by SFCC, the Business Technology Department awards Recognition of Proficiency certificates in a variety of areas including business writing, office management, keyboarding and business document formatting, and information processing. In order to receive a Recognition of Proficiency Certificate, a student must complete a pre-determined list of courses with a minimum grade of 3.0. A Certificate of Excellence is earned with a minimum 3.5 in each course. Please call Stephanie Freeman at 533-4144 for more information.

What will I able to earn in this field?

The type of work you do, your level of skill and technology, and the location of the business you work for will play a key role in the salary you receive. Entry-level positions usually start above the minimum-wage level, and advancement is usually rewarded with pay raises. The average pay range for competent administrative support professionals is $1,800 to $2,700 per month.

Online Courses

BT 100, BT 101, BT 102, BT 103, BT 107, and BT 272 are periodically offered as online courses, signified by "Arranged" or "ARR" in the scheulde days/times. Click on the course title to view the course description and class schedule for the current quarter. Contact a BT instructor for more information.

All course offerings are subject to change. The college cannot guarantee class offerings, designated times or specific instructors - as funding levels and student interest may affect whether or not an offering is available.
Class Credits
BT 100Beginning Keyboarding 1.0
BT 101Keyboarding 5.0
BT 102Document Processing 5.0
BT 103Formatting 5.0
BT 107Business Communications 5.0
BT 108Business Communications 3.0
BT 121Office Procedures Update 1.0-3.0
BT 123Written Communication Skills Update 1.0-3.0
BT 124Office Automation Update 1.0-3.0
BT 127Human Relations and Professional Development 1.0-3.0
BT 155Records Information Management 3.0
BT 160Job Preparation Techniques 3.0
BT 172Publisher 2.0
BT 196Skillbuilding 1.0
BT 197Skillbuilding 1.0
BT 199Skillbuilding 1.0
BT 201Information Processing 5.0
BT 231Office Procedures 5.0
BT 232Office Procedures II 5.0
BT 234Administrative Professional Practicum 5.0
BT 235Machine Transcription 5.0
BT 236Virtual Business Practice 5.0
BT 255Business Productivity Tools 3.0
BT 257Presentation Graphics/Publishing 5.0
BT 258Desktop Publishing 5.0
BT 260Administrative Office Management 5.0
BT 263Integrated Office Applications 5.0
BT 272Business Correspondence 5.0
BT 285Administrative Professional Internship 2.0-3.0

Faculty and Advisors

We have a friendly and knowledgeable staff. If you have questions, please contact: The globe icon Globe Icon identifies faculty web sites. Click the globe to visit the site.

Professional Development Customized Certificate - New Fall 2014!

The Professional Development Customized Certificate is designed to help you succeed in the fast-paced changing business and technology environment.

For more information, contact:
Lenaya Hogan
(509) 533-3103
Building 30, Room 248

The Business and Information Technology Core at SFCC is designed for individuals who have employment experience and would like to upgrade their skills for employment, promotion, advancement, or professional growth. Complete your professional training on a timeline that works best for you.

The innovative curriculum was developed with input from industry representatives from the Spokane business community. The program provides training in three core areas as well as your choice of coursework to enhance your skills and professional development.

A comprehensive Career Guide coming soon!

MOS Preparation Courses

MOS preparation courses include: Word I, II, II; Excel I, II, III; Access I, II, III; and PowerPoint I, II, III. For course descrpitions and class offerings, please visit the Computer Applications (CAPPS) courses page.

Proficiency Certificates

The SFCC Administrative Office Systems Department offers five Proficiency Certificates that document your business skills.

  • Keyboarding and Document Processing
  • Business Writing
  • Office Management
  • Information Processing
  • Software Applications

To receive a Proficiency Certificate in one of the areas, complete a request form that indicates you have earned a 3.0 or higher grade in each course on the certificate and also provide an unofficial transcript with the appropriate courses highlighted. Certificates of Excellence are earned when a minimum grade of 3.5 is acheieved in each course.

Request forms, in both Microsoft Word (.doc) and Adobe Reader (.pdf) format are available below:

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